Presentation Title: The Problem with Communication is Thinking It Has Taken Place
One of the biggest concerns we hear from clients is "My team has a communication problem." When we dig a little deeper, the client can usually get more specific about their pain point, and it sounds something like "No matter what I do, they just don't get the message." Communication is hard and our difficulties usually start by not recognizing when someone's thinking differently than we are. In this session, we will look at two main processes people use to take in information, what happens when those two processes miss each other, and what you can do about it when it happens.
Celia King is the lead consultant at Arrants McSwain Team Building where she teaches leaders how to coach their team. She has a master’s degree in communication and uses her 27 years’ experience with the Myers Briggs to give clients a logical framework to understand how people are wired. She also shows leaders how to work with horses so they can develop the intuition necessary to work with people. Celia works with a wide range of clients including Fortune 500 companies, small businesses, educational organizations and non-profits.The name “Arrants McSwain” comes from the maiden names of Celia’s grandmothers, two women who were strong, smart and resourceful. These women had little to no formal education but plenty of common sense. Naming her firm after them serves as a reminder that ideas only matter if they apply to real life.